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Privacy Policy

General

This Privacy Notice sets out how QUADCO TRAVEL LTD (hereinafter referred to as “QUAD TRAVEL” or “We”) processes data, whether on individuals (including personal data in respect of individuals who are clients, intermediaries or other third parties that Quad Travel interacts with, or any individual who is connected to those parties) or otherwise. Where the data held are on individuals, this document also sets out the rights of those individuals in respect of that personal data.

This Privacy Notice has been prepared in accordance with the provisions of the EU General Data Protection Regulation (“GDPR”).

Any questions relating to this Privacy Notice or requests in respect of personal data should be directed to our Data Protection Officer (DPO) at info@quadtravel.com

Who We are

Quad Travel is the trading name of Quadco Travel (Cyprus) Ltd, with operations in travel and tourism dating back to 2010. Quad Travel (Cyprus) Ltd incorporates the travel agency activities and offers a wide range of services in leisure travel.

Our main offices are located in Katergou 3, House 45 B P.O.Box 30957 CY-5348 Agia Napa - Cyprus. We strive to protect personal data and apply high standards of conduct when it comes to privacy issues. We ensure that our employees are provided with the appropriate training in order to handle personal data promptly and in accordance with the laws. Furthermore, We endeavor to ensure that any parties with whom We co-operate apply the same high standards when it comes to data protection and privacy as We do.

What data do We hold?

We process data in the context of providing our services to the clients. The categories of data We may collect and process, according to each case, include:

personal information We collect and use if you make any booking with us such as your name, title, date of birth, passport number, passport expiry date and passport’s issuing country, destination, ID card number, driving license, frequent flier card number; gender, booking reference, loyalty scheme number;
personal information We collect and use if you make a booking in relation to people traveling with you such as additional passengers, children and infants (including title, name, surname, birthdate, passport number, passport expiry date and passport’s issuing country and destination);
contact details such as postal addresses, email addresses and telephone numbers;
personal information we collect and use if you enter or register for our newsletter, contest, competition, prize draw or promotional offer (including name, surname, email address and/or telephone number);
information required by us to meet legal and regulatory requirements;
financial information, such as payment related information and debit/credit card information;
visits to our offices;
personal information We collect and use from third parties;
CCTV footage;
any other information you may provide to us.

Important notice on Special Category Data

In certain instances, the personal data that We process may include “Special Category Data” (which includes information on a person’s race, ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic or biometric data processed for the purpose of uniquely identifying a natural person, health data, data on a person’s sex life or sexual orientation or data relating to a person’s criminal record or alleged criminal activity). In such instances, legal bases for processing that data may include explicit consent (where the Special Category Data has been provided to Us by the data subject for any of the below-listed purposes) or the processing is being necessary for compliance with a legal obligation.

Why do We need them?

We ensure that the data collected and processed is relevant to one or more processing activities and that we do not collect or process more or less data than what is reasonably required for achieving the purpose of each processing activity. Furthermore, for each purpose of processing, there is always at least one lawful basis to secure that the rights of individuals are safeguarded by all means. The purposes of processing and the lawful basis of each processing activity are the following:

Sources and Recipients of data

The sources of data may include clients, intermediaries, data subjects directly, third parties connected to the data subject (for example, their employer or another service provider who provides services to the data subject) or open-source material.

Reasonable endeavours are made to ensure that data is only accessible by those with a need for access to fulfil the purposes set out above. Requests for access to be restricted in any particular manner should be made to the DPO and will be considered and, where possible with reference to legal and regulatory obligations, actioned.

The following is a list of potential recipients of data (in each case including respective employees, directors and officers):

employees of QUADCO TRAVEL LTD who are acquainted with the GDPR and have signed a Confidentiality Agreement with QUADCO TRAVEL LTD;
third parties whose products or services you are purchasing through our platforms or otherwise such as airlines, tourism agencies, hotels, transfer and car hire companies, tour and excursion providers or to other travel agents, including if there is a problem with your booking so that We can resolve it with you;
Third parties or different departments within the Company for the purpose of managing bookings, handling any claims, and creating client profiles in order to make re-booking easier;
any sub-contractors, affiliates, agents or service providers of QUADCO TRAVEL LTD;
third parties with whom QUADCO TRAVEL LTD engages for the hosting of events or other marketing initiatives;
regulators or other governmental or supervisory bodies with a legal right to the material or a legitimate interest in any material.

Unless expressly declared in this Privacy Notice or with the prior consent of the individual, personal data collected from an individual will not be disclosed to any third party other than the above-named parties.

Where QUADCO TRAVEL LTD is entering into an engagement with a third party pursuant to which data may be processed by that third party, We will seek to enter into an agreement with that third party setting out the respective obligations of each party and it will seek to be reasonably satisfied that the third party has measures in place equal to those of QUADCO TRAVEL LTD to protect data against unauthorized or accidental use, access, disclosure, damage, loss or destruction.

In the event that any such third party is outside of the European Union and where the data being transferred would include personal data which would be protected under applicable Data Protection regulation, We will ensure that We meet the relevant requirements of that Data Protection regulation prior to carrying out any such transfer. This may include only transferring the data where We are satisfied that:

the non-European Union country has Data Protection laws similar to the laws in the European Union;
the recipient has agreed through contract to protect the information in the same Data Protection standards as the European Union;
We have obtained consent from relevant data subjects to the transfer;
if transferred to the United States of America, the transfer will be to organizations that are part of the Privacy Shield.

Rights of Data subjects

Data subjects in the European Union (or any jurisdiction with equivalent legislation to the European Union General Data Protection Regulation) have certain rights in respect of their personal data. Any such data subject wishing to exercise any rights under applicable data protection laws (including the right to withdraw any consent to processing previously given; the right of access to data; or to have data corrected, updated, rectified or erased; or for access to data to be restricted or provided to any third party; or to object to any particular processing; or to lodge a complaint with the relevant supervisory authority; or the right o data portability) should send the request in the first instance to info@quadtravel.com

In response to such requests, Quad Travel reserves the right to require the individual making the request to provide certain details about himself/herself so that We can validate that the individual is indeed the person whom the data refers to. Quad Travel is required to respond to the request of the individual within 40 days and it will endeavour to do so wherever possible. Quad Travel reserves the right to charge a reasonable fee to cover any expenses that may arise from the request.

In any case in which a data subject chooses not to provide any personal data, or where any of the rights set out above are exercised to limit the processing of personal data, We may be unable to provide relevant services, or there may be restrictions on the services which can be provided.

Retention of data

Quad Travel retains personal data in accordance with the Data Retention Policy. Any personal data provided to Quad Travel is retained to fulfil the purposes for which the data was collected. After the fulfilment of the purposes for which the personal data was collected, such data will be destroyed, and a Destruction Certificate will be retained in our records, unless destruction is prohibited for legal, regulatory or technical reasons.

Any requests for further information in relation to the continued processing of specific data and requests for destruction of data should be made to info@quadtravel.com

For further information on the retention and destruction processes please contact us.

Use of Personal Data in Legal Proceedings

If it becomes necessary that Quad Travel has to take action against you for any reason whatsoever, including but not limited to recovering from you any money owed to Quad Travel, you expressly agree that the personal data provided by you can be relied upon in identifying and taking legal action against you.

Changes to this Privacy Notice

Quad Travel keeps this Privacy Notice under review in order to ensure that it is in line with any changes to the laws relating to privacy and personal data. Any updates will appear on the Company’s website at www.quadtravel.com

This Privacy Notice was last updated on 15 October 2022.

Contact us

Quad Travel has a Data Protection Officer and all enquiries in respect of this Privacy Notice or any requests to exercise any of the rights set out above should be directed to the Data Protection Officer via email to; info@quadtravel.com

Cookies Policy

What Are Cookies?

As is common practice with almost all professional websites, www.quadtravel.com uses cookies, which are tiny files that are downloaded to your device, to improve your experience.

This document describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the site’s functionality.

How We Use Cookies?

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to the site. It is recommended that you leave on all cookies if you are not sure whether you need them or not, in case they are used to provide a service that you use.

The types of cookies used on this website can be classified into one of three categories:

Strictly Necessary Cookies. These are essential in order to enable you to use certain features of the website, such as submitting forms on the website.
Functionality Cookies.These are used to allow the website to remember choices you make (such as your language) and provide enhanced features to improve your web experience.
Analytical / Navigation Cookies. These cookies enable the site to function correctly and are used to gather information about how visitors use the site. This information is used to compile reports and help us to improve the site. Cookies gather information in anonymous form, including the number of visitors to the site, where visitors came from and the pages they viewed.

Disabling Cookies:

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser’s “Help” option on how to do this). Be aware that disabling cookies may affect the functionality of this and many other websites that you visit. Therefore, it is recommended that you do not disable cookies.

Third Party Cookies:

In some special cases we also use cookies provided by trusted third parties. Our site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so that we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.

Google Analytics:

Google Analytics is Google’s analytics tool that helps our website to understand how visitors engage with their properties. It may use a set of cookies to collect information and report website usage statistics without personally identifying individual visitors to Google.

In addition to reporting website usage statistics, Google Analytics can also be used, together with some of the advertising cookies, to help show more relevant ads on Google properties (like Google Search) and across the web and to measure interactions with the ads Google shows.

Use of IP Addresses. An IP address is a numeric code that identifies your device on the Internet. We might use your IP address and browser type to help analyze usage patterns and diagnose problems on this website and to improve the service we offer to you. But without additional information your IP address does not identify you as an individual.

Your Choice. When you accessed this website, our cookies were sent to your web browser and stored on your device. By using our website, you agree to the use of cookies and similar technologies.

More Information:

Hopefully the above information has clarified things for you. As it was previously mentioned, if you are not sure whether you want to allow the cookies or not, it is usually safer to leave cookies enabled in case it interacts with one of the features you use on our site. However, if you are still looking for more information, then feel free to contact us via email at info@quadtravel.com

Cyprus Tourism Organisation: licence no. 5325.

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